shipping and return

Shipping Policy

These terms are subject to change in the future.

GENERAL INFORMATION

Laurette Cosmetics only ships within certain countries within the European Economic Area (EU1*, EU2**) via a carrier depending on the shipping address provided by the customer. We do not ship internationally at this time. All of our products are shipped to our customers via a trackable shipping method.

Laurette Cosmetics does not ship to islands (such as the Canary Islands, Mallorca, etc.) at this moment.

Laurette Cosmetics only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your Laurette order arrives damaged as a result of shipment, please save the shipping box/ mailer bag and all its content. Please email us as soon as possible at info@laurettecosmetics.com to notify us of the damage. (For more information on the return procedure, please read below “RETURN PROCEDURE”).

(EU1*) Belgium, The Netherlands.

(EU2**) France, Germany, Luxembourg, United Kingdom.

 

Flat rate charges

All orders that do not meet the conditions for free shipping (see “FREE SHIPPING”), are subject to a flat rate of shipping costs. The rates differ depending on the address provided by the customer. These charges are subject to change in the future.

(EU1*) Belgium, The Netherlands: €10

(EU2**) France, Germany, Luxembourg, United Kingdom: €20

 

free shipping

All orders are eligible for free shipping when the total order value reaches a certain amount (incl. VAT, if applicable). The thresholds differ depending on the location of the customer.

– EU1 (*): A total order value of 75 and above.

– EU2 (**): A total order value of 150 and above.

 

(*) Belgium, The Netherlands.

(**) France, Germany, Luxembourg, United Kingdom.

 

 

customs

Customs fees, tariffs or duties are not included in pricing.

Orders shipped to non-EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are the customer’s responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.  

Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

 

processing- and shipping times

The processing time for orders is 48 hours or more, depending on the volume of orders we receive.

After your order has been processed and shipped, the delivery time takes 1-7 business days, depending on the location of the customer. Please keep in mind that during certain periods during the year (e.g. holidays, collection launches or product restocks), this time may vary.

 

Shipping and Return

Return Policy

These terms are subject to change in the future.

returning your order

If for any reason you wish to return any or all products within your order, you have 14 (fourteen)  days after the order has been delivered to do so. We can provide a  refund in the situations below:

– Customers are eligible to receive a refund if their order got lost or damaged during shipping. They must contact us at info@laurettecosmetics.com and provide us with details concerning the damaged or lost order. The risk of damages to and/or the loss of products lies with the entrepreneur up until the time of delivery to the consumer or to a representative that has been appointed by the consumer and made known to the entrepreneur in advance, unless explicitly otherwise agreed upon. If, at the time of delivery, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the products. In the case of delivery, where there is damage to the products, you should note the details and contact us within 24 hours of the actual delivery date in case of damage and within 24 hours of the delivery date notified to you when you placed your order in case of lost items. 

– Customers are eligible to receive a full refund if their order is unused, undamaged, and in their original outer packaging (box or bag), which must remain sealed and thereby unopened. (A refund is not possible once the seals are broken and will be refused due to reasons of hygiene and health protection).

– Customers are eligible to receive a refund if the order is returned in its original packaging with all its products inside (including free gifts and samples). 

For products that are not returned or have been used or show signs of depreciation, we retain the right to refuse the return or will charge for the damage.

If the consumer opts to return his/her order, then he/she must arrange a return shipment using a carrier of their choice and carry the return shipping cost. This amount is nonrefundable.

 

return procedure

1. Before returning your product(s), please email us at info@laurettecosmetics.com (or via the contact form here) within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

2. Our customer service team will provide you with a unique number. Please note this unique number on the return shipping label that should be fastened on the exterior of the shipment box and also on the Shipment List (a list containing all your ordered products) if included in your order.

3. Please place the product(s) you wish to return, including their sealed/unopened packaging, into a shipping box. Please add the ‘Shipment List’ (if included), with the unique number written on the list.

4. After receiving the unique code, the consumer has an additional 14 (fourteen) days to organize a return shipment to us using a carrier of their choice. We are not responsible for any returns lost in transit. We recommend using a secured shipping method with tracking information to avoid lost shipments.

5. Please address your return package to: Laurette Cosmetics BV, Schapenstraat 191, 1750 Sint-Martens-Lennik, Belgium.

6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price within 14 (fourteen) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.

 

Questions

In case you have further questions or concerns regarding shipping and returns, please don’t hesitate to contact us at info@laurettecosmetics.com or have a look at our Frequently Asked Questions.

 

 

 

 

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