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EMAIL US

info@laurettecosmetics.com

FAQ

More info below.

FAQ

Find out more about Laurette.

 

Where are Laurette products manufactured?

All Laurette products, including our sustainable packaging, are manufactured within the European Union to ensure the highest quality possible.

The finest raw materials are sourced from The United Kingdom, France, Germany, The Netherlands, and Spain.

Our bath products are manufactured in Belgium and Germany.

Our sustainable packaging is manufactured in Belgium and The Netherlands.

Where to find a Laurette product?

Laurette products are available online and at select stores and institutes.

Find the nearest store near you on our Trusted Parters page.

Certain products are exclusively online on laurettecosmetics.com. 

 

 

Does Laurette offer free shipping?

Shipping can sometimes cause unpleasant surprises if you’re located far away. To avoid this, Laurette offers free shipping on every order when a minimum amount is spent on our website. Simply add products to your shopping bag until you reach the required amount for free shipping.

Depending on your location, the minimum spend amount is as follows:

  • Europe Zone 1: € 100
  • Europe Zone 2: € 150
  • Non-EU: € 350

Check our shipping policy to find out all the countries we ship to.

Is a signature required upon accepting my order?

This depends on the local carrier of the customer.  

When the customer is not able to sign upon accepting the order (due to Covid-19 safety measures), the courier will sign off on the delivery and place the order at a safe distance for the customer to inspect and accept the products.

We do offer the additional service to ask for a signature upon receiving your order. It acts as proof that the order got delivered correctly. Find out more about additional shipping services in our shipping policy.

How to follow the status of my order?

After placing your order, the Laurette Team will get to work and carefully collect your ordered items. Please leave up to 48 hours for our team to pack your order, as this process is carried out with care.

Our orders will be sent out once we gathered all items and prepared them for a safe trip to you.

As soon as your package is on its way, you will receive a confirmation via email, along with a trace-and-trace link so you can follow the entire route of your order.

 

 

Contact Form

We will be delighted to answer your questions as soon as possible.

 

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